I have a fairly simple automation that triggers on case creation (sets assignee, priority, and adds two labels, creates two subtasks and sets priority and assignee). It was working fine but for the past two days has been either lagging for sometimes hours or completely failing. I disabled it and rebuilt it but it's still not working.
I had enabled a template plug in for the parent case but disabled it because it was definitely causing issues.
I'm not sure if this means we need to upgrade our plan or if there's some performance issue on the cloud or what. Any suggestions for things for me to try?
