Changing from Jira Software to Jira Service Management

Question

We used to organize our Dev Ops with Jira Software. Now we want to change to Jira Service Management and therefore cancel our Jira Software subscription, since we now also offer service and JSM has all the fuctions we need.

Can we still view issues created with JS in JSM even after cancelling our JS plan?
Are there aspects of the issues we could no longer access? (f.e. kanban)

Kind regards

Robert Wen_Cprime_ · Accepted Answer

Hello @Salvatore Montalto ! Welcome to the Atlassian Community!

You should be able to set visibility of issues of your JS projects by setting the Permissions Scheme.

You are correct that any Jira Software features you used before will no longer apply to your JSM licensed users.  This includes kanban/sprint boards, defining releases, etc.

Ivan Lima · Accepted Answer

By cancelling your subscription, there is a data retention period before deactivating your product. For more details, see https://support.atlassian.com/subscriptions-and-billing/docs/cancel-a-subscription/.

Before you cancel it, you could also explore keeping it as a free plan while figuring out your data change, what you actually need, and what you can sunset as you go.