Portal: Leaning Platform / Documentation Platform

Question

Is there a way to design the portal to store important documents so we can give them proactively to our customers every month? It should be in a single portal so the customers can either create a request in the service desk portal or browse the new documents provided by us.

It is not about the knowledgebase article that can be searched.

Thank you in advance.

Marc -Devoteam- · Answer

Hi @Jule Helder

The downside I see is that customers get confused, they have 2 portals and a customer would have to use 1 for documentation and one 1 to create a request.

For me that would decrease the customer first view of a setup.

As you stat you have a KB, if this is Confluence, why don't just open up the space anonymous and provide the link in the JSM portal, so users can directly get access.

Jule Helder · Answer

@Marc -Devoteam- , thank you for your answer. Is there a downside in just creating a new project and linking the knowledge base to it and organise it through categories? Then I give all my customers access to it without the permission of creating requests.

In my test it works but I am not sure if it has any downsides?

Marc -Devoteam- · Answer

Hi @Jule Helder

This would require an app to customise your portal.

You could look into apps like;

Refined for Jira Cloud or Theme Extension