how to validate in Jira automation that last comment author is not from company domain

Question

Hello

I have a requirement that we receive emails from third party vendors and those emails get added to Jira tickets as comments. I have a write an automation on a 'Issue comment' to change a status if the comment is added from non-company domain.

For example my company name is xyz.co.uk and the third parties are multiple who send us emails and Jira tickets get updated.

Now how to do I validate that the comment added is not from someone from xyz.co.uk company and instead from any third party vendor? And if it from third party vendor, it should change the ticket status.

Really looking forward for quick help.

Florian Bonniec · Accepted Answer

Hi @Rupali Choudhari

Have you try an advanced compare on

@{{issue.comments.last.author.emailAddress.substringAfter("@)}}

or

@{{comment.author.emailAddress.substringAfter("@)}}

Regards

Jose Juan Lendinez Fran · Accepted Answer

Hello @Rupali Choudhari

It is also possible to do a regular expression validation in the automation rule. The example would look like this:

This way you can know if it does not contain the internal domain and thus be able to make the transition.

I hope you found it useful.

Greetings, Jose Juan