How can I add asset objects during ticket creation process via the api?

Debabrata Pramanik_2menrs

Hi I am unable to add an asset object custom field during ticket creation. I am sending the payload as following and am using the /rest/api/2/issue endpoint. Although after ticket creation I am able to select one option from the custom field dropdown and set it in the UI. In the UI I don't see it in the create ticket modal. Is that the reason ? Also there are not errors, JIRA response is fine, but the customfield array is empty. Thanks

  {
    "fields": {
       "project":
       {
          "key": "TEST"
       },
       "summary": "Test summary",
       "description": "Creating of an issue using project keys and issue type names using the REST API",
       "issuetype": {
          "name": "Task"
       },
       "customfield_10100" : [{"key" : "TEST-1"}],
       "customfield_10200" : [{"key" : "TEST-1"}, {"key" : "TEST-2"}]
   }
}

 

Fernando Eugênio da Silva

@Debabrata Pramanik 

Try to pass this payload for Assets Custom Field

 "customfield_XXXX": [
{
"workspaceId": "XXXXX",
"Id": "WORKSPACEID:OBJECTID_NUMBER",
"objectId": "OBJECTID"
}
],

How to get WorkspaceID:

Access the URL: https://your_site/rest/servicedeskapi/insight/workspace;

Collect the ID present in workspaceID

How to get ObjectID:

Access the Assets and go to the desired object. The ObjectID is the number that follows the object key in assets.

I know it's hard

Hope this helps you