Is it possible to customise the customer JIRA requests page?

Chris Milton

Hi guys,

I would like to know if it is possible to customise the 'Requests' page within the 'Help Center' on our customer facing JIRA Portal?

At the moment we have the following fixed fields:

 

Type	Reference	Summary	Service project	Status	Requester

And can filter only by the Request Type, Status, or a keyword search within the Summary (but the string has to match exactly)

My question is whether it's possible to expose more fields to this view to enable a wider search?

For context, we have a large customer with users across the globe, who don't always talk to each other, so we end up with a number of 'duplicate' tickets. We're trying to think of the best way for them to be able to search for previous tickets in order that they don't create duplicates.

Any ideas would be welcomed (even if they're not free ideas, we may have some budget for this)  

Thanks,

Chris

Fernando Eugênio da Silva

@Chris Milton 

The only way to customize your fields in Request portal is using some add-on. You can navigate in Atlassian Marketplace and look for an app who can give this feature. There's free and paid apps, so take be careful when you add the app at your site.

One of the most common is: Extension for Jira Service Management | Atlassian Marketplace

Hope this helps you