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Affected Services tied to Labels

Brian Ratte

I'm attempting to have the affected services tied to labels. Currently I've tried via automation "when value changes for affected services" "then edit issue fields labels = copy from trigger issue". This only seems to take into account 1 affected service, not multiple. Any suggestions?

Accepted answers

Kris Dewachter

Hi @Brian Ratte ,

You could try to create an "Advanced Branch" in your automation rule, that loops over the "Affected Services". For example, suppose you want to add a label with the name of each services to your ticket.

You first create an "Advanced Branch" that retrieves the affected services from the issue with a smart value, and places that value in a variable (ex. myServices).

And then you add an "Edit Issue" action in the loop, that adds the name of the service as a label to the ticket.

Best regards,
Kris

All comments

Kris Dewachter

Hi @Brian Ratte ,

You first create an "Advanced Branch" that retrieves the affected services from the issue with a smart value, and places that value in a variable (ex. myServices).