Find customer accounts using the API

Alexander Ziegltrum

Hey 👋

in an automation rule I want to look up for specific accounts, that start with "qm:", customer accounts.

I checked out the User management REST API The User management REST API REST API (atlassian.com)

and the Jira Cloud platform API The Jira Cloud platform REST API (atlassian.com).

I can't fiddle out, how I could get a list of those accounts, so that I can do further processing with it, e.g. deactivate the accounts by using the User management API /users/{account_id}/manage/lifecycle/disable

Cheers, Alex

 

Edit: 

I have also tried the automation rule from this support article: Automation: Bulk delete portal customers | Jira | Atlassian Documentation

The problem with that is, that the web response tells me, account can't be deleted, because user has left comment(s).

Sample from audit log:

Error publishing web request. Response HTTP status:

400

Error response HTTP body:

{"errorMessages":[],"errors":{}}, {"errorMessages":["Cannot delete user because 1 issues were reported by this person.","Cannot delete user because they have made 1 comments."],"errors":{}}, {"errorMessages":["Cannot delete user because they have made 4 comments."]

Avinash Bhagawati _Appfire_

Hi @Alexander Ziegltrum ,

You can try the below API to get the list of customers in the project. This API is still in experimental mode.

curl --request GET \ --url 'https://your-domain.atlassian.net/rest/servicedeskapi/servicedesk/{serviceDeskId}/customer' \ --header 'Authorization: Bearer <access_token>' \ --header 'Accept: application/json'

Please check this https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-servicedesk/#api-rest-servicedeskapi-servicedesk-servicedeskid-customer-get for more details.

Thanks,
Avinash