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Not Getting Email Notification on Company Domain

Ahsan Noor

Hi All,
I'm also not receiving any email notification from jira, mentioned or task moving etc even my jira setting is ok as provided in first question.
even we are not receiving email notification on our company domain auxilium digital
let me know if you can fix as soon as possible.

Thanks

Accepted answers

Trudy P Claspill

Hello @Ahsan Noor

Have you worked with your Jira Administrators to confirm that Jira is configured properly for sending notifications for specified actions?

Is any user with the same email domain receiving emails?

If you have

- confirmed the Jira configuration for sending notifications,

- confirmed that users who are not receiving them should be receiving them,

- confirmed with those users that the emails are not being sent to their spam folder

Then if your company is paying for your Jira subscription, your Jira Admins can open a support case with Atlassian Support to investigate the issue:

https://support.atlassian.com/contact/#/

Andy Heinzer

Hi @Ahsan Noor I found your email address was in a suppression list we maintain.

2023-07-20T10:47:01.000Z

8258746c-489f-4f28-892b-d6d8cf41a379

bounce

550 5.1.1 <[redactedemail address]>: Recipient address rejected: User unknown in virtual mailbox table

I found that there was a bounced message to your inbox. This kind of bounce caused our system to suppress further mail to your address. If this happens again, I would reach out to us for updated review, but this is something that you might want to share with your mail admin to better help determine why that response was generated.

You should now be able to receive notifications again.

Andy

All comments

Trudy P Claspill

Hello @Ahsan Noor

Have you worked with your Jira Administrators to confirm that Jira is configured properly for sending notifications for specified actions?

Is any user with the same email domain receiving emails?

If you have

- confirmed the Jira configuration for sending notifications,

- confirmed that users who are not receiving them should be receiving them,

- confirmed with those users that the emails are not being sent to their spam folder

Then if your company is paying for your Jira subscription, your Jira Admins can open a support case with Atlassian Support to investigate the issue:

https://support.atlassian.com/contact/#/

Ahsan Noor

Thanks for Answering @Trudy P Claspill

Yes, i have worked with my Jira Admin and Configuration is also correct.
No one is unable to receive emails with same email domain.
Yes, confirmed with everyone those are using the same email domain and also they are not receiving emails in their Spam folder.

I'm the representative and also i raised a support ticket yesterday but it was automatically closed.
HALP-16026, this is the ticket number i created.

we have same setting and facing issue which is discussed in this Question below. i think the solution will also be same.
Solved: Not getting any email notifications (atlassian.com)

Trudy P Claspill

Hello @Ahsan Noor

I am not an Atlassian Team member so I have no visibility into they support ticket you opened and can't provide any information on why it might have been closed.

Adding comments to the other post which is multiple years old is not the best method to get assistance.

I will add a tag to this post to raise it to the attention of the Atlassian Team members.

Ahsan Noor

Thanks @Trudy P Claspill that will be very helpful.

Andy Heinzer

Hi @Ahsan Noor I found your email address was in a suppression list we maintain.

2023-07-20T10:47:01.000Z

8258746c-489f-4f28-892b-d6d8cf41a379

bounce

550 5.1.1 <[redactedemail address]>: Recipient address rejected: User unknown in virtual mailbox table

You should now be able to receive notifications again.

Andy

Ahsan Noor

Hi @Andy Heinzer
thanks for fixing the issue... we are getting emails notifications now.
sure i will also share this with my admin...
again thanks for help.

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