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Automation rule

Roman Lemak

How to create an automation rule to schedule comments in tasks for assignees only without notifying watchers?

If I do it like this schedule comment will receive only assignee? without watchers? If not please make a screen on how to do it for the assignee only. Thanks in advance

Accepted answers

Joseph Chung Yin

@Roman Lemak -

Welcome to the community. Please confirm if you are trying to ensure that only assignee get notified when issue is commented through your automation rule.

If so, you will need to set "Comment Visibility" in your action to "Internal only". In this way, customers will not be notified.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

All comments

Roman Lemak

Pls help

Joseph Chung Yin

@Roman Lemak -

Welcome to the community. Please confirm that you are trying to notify the issue assignee only while adding the comment to the issue?

If so, you will need to ensure the issue comment is "Internal only" and not "Shared with Customer", so customer are not notified.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

Joseph Chung Yin

@Roman Lemak -

Welcome to the community. Please confirm if you are trying to ensure that only assignee get notified when issue is commented through your automation rule.