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About approval status (Jira Software Project)

Barış Özer

Hello,

I want to make an approval mechanism in my Jira Software Company-managed project.

And I can't.

How can I do it?

I want to select the person who will approve when there is a Waiting for approval status.

I want it to go into approved status when it approves.

If he doesn't approve, I want him to go to rejected status.

Accepted answers

Ste Wright

Hi @Barış Özer

Natively, you can't - Approvals are a Jira Service Management feature only, and not included in Jira Software.

A version of Approvals is also coming to Jira Work Management Premium soon - see the roadmap here: https://www.atlassian.com/wac/roadmap/cloud/Approvals-in-workflows-?search=approval&p=485fbad5-3b

---

There are some options though...

Workflow Condition: Modify your Workflow to have two closed transitions, one for accepted, one for rejected. Use conditions to limit who can transition the issue through these two options - eg. User Is In Custom Field, User Is In Project Role, etc.
Apps: Use an App from the Marketplace - for example, see some options here.

Ste

All comments

Ste Wright

Hi @Barış Özer

Natively, you can't - Approvals are a Jira Service Management feature only, and not included in Jira Software.

A version of Approvals is also coming to Jira Work Management Premium soon - see the roadmap here: https://www.atlassian.com/wac/roadmap/cloud/Approvals-in-workflows-?search=approval&p=485fbad5-3b

---

There are some options though...

Workflow Condition: Modify your Workflow to have two closed transitions, one for accepted, one for rejected. Use conditions to limit who can transition the issue through these two options - eg. User Is In Custom Field, User Is In Project Role, etc.
Apps: Use an App from the Marketplace - for example, see some options here.