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JIRA Automation - Advanced compare condition

Emery Manayan

Hi,

May I ask for assistance on how to correct the attached automation?

The goal is when a ticket comes in from a user; we should check the email address if it contains certain company names (more than 3) and so it will add a participant in the ticket and will send an email. JIRA Automation.png

Accepted answers

Jehan Bhathena

Hi @Emery Manayan ,

Please can you elaborate what isn't working in the above automation?

As per https://support.atlassian.com/cloud-automation/docs/jira-automation-conditions/#Advanced-compare-condition, you have used the correct regex.

Although I see that you've used Capital alphabets in the "Regular Expression" field, you need to make the check case insensitive if you're not sure of the case that will be used in the input

All comments

Jehan Bhathena

Hi @Emery Manayan ,

Please can you elaborate what isn't working in the above automation?

As per https://support.atlassian.com/cloud-automation/docs/jira-automation-conditions/#Advanced-compare-condition, you have used the correct regex.

Although I see that you've used Capital alphabets in the "Regular Expression" field, you need to make the check case insensitive if you're not sure of the case that will be used in the input

Emery Manayan

Hello,

Thanks for answering and noticing my question

Is my smart value for the reporter's email correct?

Will it recognize, if for example the user is Paul.Walker@redsunlife.com? (Like it will read the whole email address and it will smartly identify that the email contains the word "sunlife"?)

These are my actions for this automation, and they did not trigger the email nor add the participant. That is why I suspect my IF CONDITION is INCORRECT.

JIRA Automation2.png

Jehan Bhathena

I've checked this at my end too. You need to make the regex case insensitive, adding the syntax below. (reference : https://community.atlassian.com/t5/Marketplace-Apps-Integrations/Regex-format-for-case-insensitivity-in-Automation-for-Jira/qaq-p/1446866#M74007)

Below is the condition you'd want to use:

Hope this helps :-)

Emery Manayan

Thanks Jehan, let me try this.

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