Customer Organizsation management for internal service projects

Question

We have 3 internal service projects like "IT", "HR" and "TEC". We import our employees as Jira customers via Azure Sync. We have a Atlassian Access Subscription.

We would like to group our employees in departments (in out headquarter) or in locations for our branches. Is there any way we can automate the creation and assigning of organizations?

Can we use a Azure AD field for this?
Can we use any Automation-Rules oder any good free Jira App?
We have linked the Jira User to a department in the Assets. Can we use this information?

We do not want to maintain around 50 organizations for each project...

Thank you in Advance.

Gerrit Wahlers · Answer

Thank you, Ivan Lima for this interesting article. But I can't see good advices for my problem. How are other companies solving this problem? We will use about 95% internal customers.

IMHO, in an internal customer environment, the organisation has to come from the department field from the IDP (identity provider).

For external customer environment, it makes sense if we take the email domain, like it is working right now with Jira Automate.

Both environments should be supported by the fact that the customer's organisation can later be edited by Jira Automate / Jira Assets.

Ivan Lima · Answer

For now, you need to automate it. As you have the association between user and department in Assets, I'm sure Automation for Jira can handle it, even if you need to use a mix of REST API.

As a reference, Atlassian has an excellent article that discusses precisely your use case and points to the open feature requests that will address this scenario. Look and see if it helps to shed some light on your current setup.

https://community.atlassian.com/t5/Jira-Service-Management-articles/Choosing-the-right-approach-to-Customer-Management-in-Jira/ba-p/1970761