how to fill custom field based on Organization field

Jana.Kyselova

Hello, I would like to automatically fill the custom field with contract number based on Organization field in JSM tickets posted by our customers. Any idea, how to do this? 

Your help and directions will be appreciated. 

 

Sayed Bares [ServiceRocket]

@Jana.Kyselova 

You can do this by using automation.

Here are the exact steps:

1. Add a Field value changed trigger and listen for Organization field changes
2. Add an If/else block 
   1. Add Edit Issue Fields action to set your customfield based on Organization value

Here is an example: