Delete issue permission in JSM

Roland Uittenbogaard

We would like to limit the ability for customers and agents to delete an issue. Currently we have the following implemented for Delete Issues on the Permission scheme (fig.1).

So basically we only want Administrators to be able to delete an issue. We can delete/remove the Service Desk Team. But there are still two other options that have permission to delete issues.

My question is what the other two options represent?

1. Project Role -> atlassian-addons-project-access

For what does this project role give permission to? Is it if you have any add-on for Jira, you can still delete an issue when you are working in the addon? Or does it also give permission to delete an issue if you have agents that connect to Jira with another application, such as Top Desk for example?

2. Service Project Customer - Portal Access.

Does this option gives the permission to delete an issue to customers in the portal?

If not, what does it mean?

Marc -Devoteam-

Hi @Roland Uittenbogaard 

1. The role -> atlassian-addons-project-access is a default role in the system
   
   This role is for all marketplace apps you install on your instance.
   
   I you remove this role an app is not able to delete issues as well.
   
   
2. The role Service Project Customer - Portal Access refers to you portal customers.
   
   By removing the role they are not able to delete issue from the project, but this is by not possible.
   
   Atlassian placed this role on almost all permissions, but they can't use this, unless you have a workflow where a transition is executable by a portal user and this transition has a post-function that would delete the issue.
   
   Does are not in any default flow, that would only be there if an admin has made a workflow with this option.

I hope this explains the roles to you