User Cannot Tag Another Specific User

Question

One of my users is unable to tag/@mention one other specific user within Jira issues.

No one else (that I am aware of) is experiencing this issue when trying to tag the same user.

Even when I logged in as this person, I was unable to tag the other user. Both people are in the same Jira group under the global permissions which should allow them to see/tag all other Jira users & groups.

Sushant Verma · Answer

@Jack Lincoln Could you please raise the request to https://support.atlassian.com/contact/

Regards,
Sushant Verma

Jack Lincoln · Answer

@Sushant Verma Thanks for your welcome and response!

Part of the issue I am having, is the user is in a group that has global permissions within browse users and groups. I have also tried removing/restoring their role and still they are unable to tag this other specific person.

Thanks!

Sushant Verma · Answer

@Jack Lincoln You can also follow  : https://confluence.atlassian.com/jirakb/cannot-find-users-in-assignee-or-reporter-fields-779158856.html

If it didn't wor, please take a look at this previous post and try out the suggestions, especially the permission helper one.

https://community.atlassian.com/t5/Jira-Service-Management/User-cannot-be-assigned-to-issues/qaq-p/1500798

Or Try to change the role of the user and then switch it back.

Regards,
Sushant Verma