Copying issue description to the notification email

Question

Hi, I am trying to send out an automatic notification from JSM using send email component and when I try to copy over the content from the issue for example using the smart value {{issue.description}} or {{issue.description.htmlEncode}} it copies the description fine to the email that gets sent out but when there is a table or an image in the description it doesn't do it properly. Please advise the best possible way to copy the content on the description as it is to the email

Tuncay Senturk _Snapbytes_ · Answer

I see, I was hopeful though

Raghu Mani · Answer

Hi @Tuncay Senturk _Snapbytes_ Thanks for the advise, but unfortunately it does the same stuff if I try {{issue.fields.description}} Snip from ticket.JPG

Jehan Bhathena · Answer

Hi @Raghu Mani , (wasn't able to solve this, but adding my 2 Cents to the conversation)

The description in Jira is formatted with DOC type i.e. "type": "doc" (as per the API response), so it wont preserve the formatting when sending the data ahead using the {{issue.description}}.

In theory, perhaps you can attach the description as a PDF and then forward it. Although this too isn't OOB (reference https://community.atlassian.com/t5/Jira-Service-Management/Exporting-an-issue-to-a-PDF/qaq-p/1555206).

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PS: (In my personal opinion) Jira being a Collaboration tool I don't think send mail like a "Mailing Tool" would be the best suited Use case :-)