Need to create Automation to email a specific group of users depending on Custom Field Value.

Gabriel Greenbank

I have several Email Groups that I need to send emails out based of off a Custom field value: {{MOP - Group}}

 

This field is set up as a short list. example values are

IPA, IPR, Transport, Etc.

I want to when the issue is transitioned to status Under Review

To pull the custom field value {{MOP - Group}} and based off of the value email the group of email addresses that are assigned to that value. 

I have very little programming experience and so even with this little thing which is probably very easy I am having trouble with finding a solution. 

 

Any help would be appreciated.

Thanks,

Alisa Zamaraeva

Hi @Gabriel Greenbank 

The easiest way is to create an automation rule with this items:

1. Trigger - Issue transitioned (there you can choose statuses 'from' and 'to' or leave empty for every issue transition).

2. Condition If-Else with issue field condition based on your custom field value.

3. Action Send email. If condition is met, the rule will send an email to address you choose. You can send email to multiple addresses at the same time. If recipients of these emails are added to your jira instance, you can create jira groups and send email to a jira group. All members of jira group will receive an email.

As result your rule will be similar to what you can see on the picture below:

Hope this helps!