Migrate issues from Server to Cloud

David Pleşu

Hello,

Recently we migrated from from Jira Server to Jira Cloud, about 3 months.

Techincal Support - SalesForce in this period worked with Jira Server, and right now we integrated SF with Cloud, but the we have about 100 issues tha were created only in server.

We want to export this issues.

The idea is that:

- The issues are connected with SalesForce with a plugin ( in server ), if we export and import them these issues will not be connected with SF (the issues are not in Done status)

- The issues that were migrated at this moment are not uptated, we need to updated them manually? (again the issues are not connected with SF plugin)

-In the cloud for these issues from Techincal Support we created a new issue type, we can migrate them from a different issue type to this new one:?

Summarized i want a method to migrate the issues in cloud as a new issue type with all the information + to connect them with the cases from SalesForce + to updated the old issues, not manually.

Best regards,

David.

Valerie Knapp_dpp5c6

Hi @David Pleşu , thanks for your question.

Have you considered opening a MOVE ticket with Atlassian? Atlassian Support 

I would just paste this question into the ticket to ask their advice. Even as partners supporting migrations, we are encouraged to open up a ticket with Altassian so they can be on call with support.

It is possible to import issues into Jira Cloud from a .csv file, but. not having much experience with SalesForce integrations, I think Atlassian would be better placed to help.

Cheers