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Increment Jira ticket numbers

Emerico Vespucci

Hello. We have a Jira project with a prefix of CLS. We have an issue where some of the past story numbers have gotten reused. This is impacting our smart commits for Bitbucket.

I am trying to find out if its possible to bump up the current numbering counter for new tickets by 1000 to avoid any conflict with old tickets.

For example, there are no current or historic tickets above CLS-400. We would like to have Jira start creating the next ticket as CLS-1000 and so forth.

Thanks

Accepted answers

Trudy P Claspill

Hello @Emerico Vespucci

A Jira Administrator can use the External System Import feature to import an issue from a CSV file, explicitly setting the imported issue's key value to CLS-1000. That will cause the next issue created in the project after that to get the key CLS-1001.

All comments

Trudy P Claspill

Hello @Emerico Vespucci

Emerico Vespucci

Hi Trudy. That was the fastest response I have ever seen.

Makes sense. I import one story with CLS-1000 and the rest will start from there?

Can I do this with a post API instead of import?

Trudy P Claspill

I have not tried forcing an issue key set/bump while creating an issue via the API. Give it a try and see what happens!

Emerico Vespucci

I tried and was able to create an issue. However, it ignored the issue id in my CSV file.

I used this link to prepare my CSV file.

I'm concerned the "Key" header in my CSV may not be the correct header?

Emerico Vespucci

I figured it out. The Issue Key mapping is only available when performing the import through System

Admin >> System >> IMPORT AND EXPORT >> External System Import >> CSV and under this import option the "CSV Importer" the Issue Key is a valid option:

Screen Shot 2018-07-13 at 3.21.18 PM.png

Click here to view article

Trudy P Claspill

Yes, I said that first thing in my initial response:

A Jira Administrator can use the External System Import feature to import an issue from a CSV file, explicitly setting the imported issue's key value to CLS-1000.

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