Is the Jira Work Management the UI the future of Jira?

Question

Kind of digging the top menu layout, dashboard, list, board, calendar, timeline of Work Management and wish my agents in ITSM had some better layouts and logical, easy to understand navigation.

Anyone know if Service and Software will follow suit or some timeline plugins?

Or if there’s a good way to duplicate ITSM tasks into WM and sync back and forth and comments?

Guy Renko · Answer

Just came across this old post.  Who would have thunk it?  JWM and JS are not just one product.

I was initially exited but realizing on the free plans, now I can't have different users on JWM than on JS.

John Funk · Answer

The thought is that help desks wouldn't need a Kanban board - they would just operate off of a queue. So that's one of the differences in the tools.

Also, you can create a board for a JSM project if you like. I think you were alluding to that. But here is an article that helps guide you on that if interested. It talks about creating a second board, but it would really be a first board for a JSM project. The same process and caveats apply.

https://community.atlassian.com/t5/Agile-articles/Creating-a-Second-Agile-Board-for-Team-Managed-or-JIra-Work/ba-p/2115018

Guy Renko · Answer

I think the strangest thing about JSM is there is no Boards View without going to Work > Boards.

It’s all very disjointed and should be part of the flow in the navigation without having to navigate through the whole top level menu or creating a quick link.

Especially since Kanban boards are a great way to push through service support requests that require quick resolutions. As they come in with necessarily being a due date.