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Need to get Ticket updates

Vishnu babu_jsy5ka

Hi Team,

i have created a project and i am creating issues using rest api .
Now, i want to get the tickets details having any update
Example: Id: 10071
Current State : In-Progress
Comments : we are working on the issue.
Some time after one hour for the same issue. someone has updated any comment or changed the Current state.

I want those tickets having any update

Thanks & Regards,
Vishnu

Accepted answers

Trudy P Claspill

Hello @Vishnu babu

Welcome to the Atlassian community.

With the Advanced Issue Search screen you can search for issues that have been updated since a specified date/time.

You can add the Updated Date field to your query.

Screen Shot 2023-06-26 at 10.32.31 AM.png

And then set the criteria:

Screen Shot 2023-06-26 at 10.33.32 AM.png

If you want to automate that you can save the filter and set up a subscription to run the filter and send the results to you as often as you wish.

Refer to this page for links on more information about emailing filter results on a schedule.

https://support.atlassian.com/jira-software-cloud/docs/save-your-search-as-a-filter/

All comments

Trudy P Claspill

Hello @Vishnu babu

Welcome to the Atlassian community.

With the Advanced Issue Search screen you can search for issues that have been updated since a specified date/time.

You can add the Updated Date field to your query.

Screen Shot 2023-06-26 at 10.32.31 AM.png

And then set the criteria:

Screen Shot 2023-06-26 at 10.33.32 AM.png

If you want to automate that you can save the filter and set up a subscription to run the filter and send the results to you as often as you wish.

Refer to this page for links on more information about emailing filter results on a schedule.

https://support.atlassian.com/jira-software-cloud/docs/save-your-search-as-a-filter/

Vishnu babu_jsy5ka

Hello @Trudy P Claspill ,

Thanks for the update .
Is there any other alternate option. Because the criteria could not be same for every time.
I am trying to Get updates through api.
Could you Please provide any documentation related to Getting ticket updates through api.

Thanks,

Vishnu

Trudy P Claspill

Hello @Vishnu babu

Please explain what you mean by "the criteria could not be the same for every time."

You can use this API endpoint to search for issues using JQL. If you can formulate your criteria in a JQL statement, you can use that with this endpoint.

https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issue-search/#api-rest-api-3-search-get

Trudy P Claspill

It seems like you might have asked this same question in another post.

https://community.atlassian.com/t5/Jira-questions/i-have-to-get-all-the-tickets-updates-using-rest-api/qaq-p/2400025

You don't need to create multiple posts for the same question.

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