nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Unable to Add Customers to the JIRA Service Management Project

Tharindu Rajapaksha

I'm the Project Administrator.

But when I'm trying to add customers to the JIRA Service Management Project, the following error pops up.

error JIRA.png

Accepted answers

Tharindu Rajapaksha

Found the issue. Respective user already had a JIRA license. Those users cannot be added as customers from this interface.

And they can be added from the People Section which is inside the Project Settings.

All comments

Mayur Jadhav_30osel

Hi @Tharindu Rajapaksha ,

Welcome to the Atlassian Community!!

I would recommend you to grow through Atlassian official documentation and troubleshooting step- Unable to add or invite a Jira Service Management customer

Tharindu Rajapaksha

Found the issue. Respective user already had a JIRA license. Those users cannot be added as customers from this interface.

And they can be added from the People Section which is inside the Project Settings.

Tharindu Rajapaksha

Thank You!

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

jira

cloud

jira-service-management-cloud

jira-service-management