Conditional field for organisations

Lautaro Garibotto

Hello everyone,
I am working on a small project for my company where the final goal is to be able to support different customers through a single jira project.

The main problem is that there are some customers who work in more than one organisation at the same time and I can't find a way to automate it in such a way that the customer who creates the issue can choose one of the organisations he is in.

Chris Buzon

You can use Jira automation to check against organizations, and with JQL you can check to see if people are in groups.  There isn't a clear line between groups and organizations, so you'd have to get creative and check to see if a user belongs to a specific group, and if the ticket is assigned to an organization, and .... (and so on).

Unfortunately you have limited use of Jira automation on a free plan, so you may not be able to do what you're looking for, for free.