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How to search for all tickets that are not done

Sharon Burns

Our organizations have several teams that use Jira and many different statuses for each team and each project in Jira.
Is there a way to search for tickets that have any status that is considered completed/done?
For example, one team may use the term "deployed" status for done, another team may use the term "moved to prod" for done.
Rather than having to know and select all the different statuses, is there a way to show me all the statuses that are considered done?

Thank you!!

Accepted answers

John Funk

Hi Sharon - Welcome to the Atlassian Community!

I am going to assume that you are aware that all statuses fall into one of three categories - To Do, In Progress, and Done. And will also assume that the statuses you describe as being considered Done are actually Done category statuses.

So, you should be able to use statusCategory = Done to see all Done type statues. That's one word with no space in it.

All comments

Manoj Kumar Gangwar

Hi @Sharon Burns ,

Jira defines "resolved" as having a resolution set. Jira Software boards consider "done" to be "in the last column on the board".

JQL- project = xyz and status in (Deployed, Moved to Prod)

Technically, done and resolved are different things, but a standard recommendation for most Jira projects is to set the workflow so that they co-incide.