Issues missing from a Plan view

Question

Help, please.

I have a plan based on a single filter. The filter shows all the issues I'm expecting to see, but the Plan doesn't.

I ran through the excellent possible issues list here - https://community.atlassian.com/t5/Jira-questions/Issues-not-showing-up-in-Portfolio-Live-Plans/qaq-p/108507 - but everything checked out ok

The missing issues are from a Company-managed project, They are children of an Epic that is on the board that shows some child issues, but not all of them.

I have no exclusions other than "items closed 99 days ago", which isn't the case for the missing tickets (resolved about 1 month ago). In contrast, the two CDD issues that do appear were resolved about 2 months ago.

I have not flagged/selected any issues to be removed from the plan.

I have no Plan filters on, and we are not using teams.

The filter that populates the Plan is:

(issuekey in portfolioChildIssuesOf("PF-70") OR issuekey in portfolioChildIssuesOf("PF-72")) AND NOT (issuetype in subTaskIssueTypes() AND status = Cancelled) AND project != ALFRED

To help you help me, here are some screenshots that highlight the issue and where I've gone looking. A missing ticket I've focused on here is PURE-7588, but there are many others missing too.

Hopefully you can see something I haven't, or suggest other things to look for.

Charuta · Answer

facing similar issue, can you please let us know if this got fixed and how?

Trudy P Claspill · Answer

I am at a loss at this point.

I suggest that you have your Jira Admins contact Atlassian Support directly for additional help with this.

https://support.atlassian.com/contact/#/

And please post back here what you learn.

Dave Furlani_2zy3uu · Answer

Good thinking @Trudy P Claspill , but it seems like that has just deepened the mystery. The date is well within the 99 days, so shouldn't be excluded based on that data.