Changing the Issue status to done automatically

Arvin Zatulovsky

Hi all

 

I would like to set up an automation that is changing the status of an issue (ticket) to Done 

whenever, a newly created ticket has a certain Request Type name.

 

Could someone please guide me thought this?

 

 

Manoj Kumar Gangwar

Hi @Arvin Zatulovsky ,

 

There are two options available to achieve this.

1- Automation Rule-

2- Post Function-

Go to your workflow>>edit the workflow>>add the post function on the Issue creation Transition