My automation to add/remove labels based on epic label is acting strange. What am I doing wrong?

Abby Kiesling_nd9vyp

I’ve set up four automations to handle the following:

1. when adding the "agent-inbox" label to an epic that already has child tickets → add "agent-inbox" label to all attached child issues

2. when adding a child ticket to an epic that is already labeled with "agent-inbox" → add "agent-inbox" label to newly attached child issue

3. when removing the "agent-inbox" label from an epic that already has child tickets → remove "agent-inbox" label to all attached child issues

4. when removing a child ticket from an epic that is already labeled with agent-inbox → remove agent-inbox label from newly detached child issue

 

Number 4 seems to be my issue.  I can’t isolate the removal automations to trigger ONLY when the "agent-inbox" label is affected. If I remove ANY label from the epic, it is affecting the children.. But in a totally weird way. For example: 

Epic 1 - Label A, Label B

Story a - Label A, Label C

Story b - Label A, Label B

Story c - Label A, Label D

 

EB: When removing label A from Epic, remove Label A from child tickets. When removing label B from Epic, nothing happens with the child ticket labels.  

AB: When removing label A from epic, removes Label A from child tickets.  When removing label B from Epic, it removes label C from story A, label B from story B and label D from story C.  

 

Here's number 3 in case this is what might be interfering:

 

Here's number 4: 

Trudy P Claspill

Hello @Abby Kiesling 

I think I don't understand your issue. You said your problem is with rule #4 which you state is intended to do the following.

 

when removing a child ticket from an epic that is already labeled with agent-inbox → remove agent-inbox label from newly detached child issue

 

But then in the next paragraph you talk about problems when you remove a label from an Epic. That is not the scenario you described for rule #4. Rule #4 is about removing a child issue from an epic and subsequently removing the label from the child issue.

 

Can you reiterate the scenario you are trying to automate, provide a copy of the rule you created for that scenario, and describe what it actually does that doesn't match your intention?

 

Also, do you have any other rules that are triggered by the same event that triggers the rule that doesn't work as you expect? It could be that multiple rules are triggered by the same event and causing multiple changes.