Limit permissions for jira users adding customers to a service project

Trevor Overstreet

How can I control user permissions so project users can not add or deleter Customers or Organizations from the Jira Service Project.

Current configuration: multiple organizations are being used across multiple service projects but project Users, Service Desk Team, Developers etc are deleting users from orgs where they shouldnt be removed. 

I need control over who is added or removed from organizations in a service project.

Please help and thank you!

Trudy P Claspill

Hello @Trevor Overstreet 

According to documentation only a Jira Administrator can delete a customer account.

https://support.atlassian.com/jira-service-management-cloud/docs/deactivate-a-customers-account/

The companion article about deleting a customer organization does not state the required level of permissions.

https://support.atlassian.com/jira-service-management-cloud/docs/remove-an-organization-from-a-service-project/

I don't have an environment where I can test, but I would hope that at a minimum one would have to be an Administrator for the Service Management project to be able to delete customers or organizations.

Is your experience that users who are neither Project Admins nor Jira Admins are able to delete customers and customer organizations?