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Issue when create (Request Type) using automation

Nada Alahmadi

Hello

I have a project with two request type

The First Request Type is created by the end user

The Second Request Type is created by the automation when the first request done

The First Problem is the second request type says Everyone from ‘Budget Approver’ must approve, but no one has been added.

But it has been added and it's the same approval from the first request

Any help would be appreciated, thank you!

Accepted answers

Trudy P Claspill

Hello @Nada Alahmadi

Welcome to the Atlassian community.

Can you show us the complete rule that creates the second request?

Can you show us an example of the details of a second request issue that has been created by the automation?

Where and when are you getting the message "Everyone from 'Budget Approver' must approve"?

All comments

Trudy P Claspill

Hello @Nada Alahmadi

Welcome to the Atlassian community.

Can you show us the complete rule that creates the second request?

Can you show us an example of the details of a second request issue that has been created by the automation?

Where and when are you getting the message "Everyone from 'Budget Approver' must approve"?

Nada Alahmadi

Hello @Trudy P Claspill

Regarding "Can you show us the complete rule that creates the second request?"

Screenshot 2023-05-21 085547.png

and for "Can you show us an example of the details of a second request issue that has been created by the automation?"

Screenshot 2023-05-21 085738.png

Screenshot 2023-05-21 090712.png

I got the message when the second request is created for every approval step in the second request

Trudy P Claspill

It doesn't appear that there are any users specified in the Budget Approvers of the second request.

Are you trying to add that information when creating the second request in the automation rule? If so, please show us the details of the Create Issue step from the automation rule.

Nada Alahmadi

We don't want to add approval names from automation rule

we want the predefined names show when issue created so that approvals can approve in Second Request Type

from this snapshot we defined approvals name for First Request Type and it shows the approval names when issue created

Screenshot 2023-05-22 095035.png

we want to shows the approval names when issue created for Second Request Type same as First Request Type.

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