User does not receive any Atlassian Notification (Jira / Confluence / Bitbucket)

Julien Drouvin

Hello,

One of my users does not receive any email notifications.
I verified multiple configurations:

• The user's personal settings are correctly configured to receive notifications
  
• I used the Jira Notification Helper and it indicates that the user should receive an email
• We verified that no email restrictions are in place on the user's mailbox
• We verified if the mail server receives any incoming email whenever a notification event is triggered for that user and it does not.

Did someone experience that kind of behavior?
If yes, how did you get it fixed?

 

Regards,
Julien

Theodora Boudale

Hi Julien,

I see that you created a support ticket and the issue has been resolved there.

If you ever need assistance with a similar issue, you can either create a support ticket, or ask the affected user to raise a community question themselves (this way Atlassian staff can see the email of the affected user and help them).

Kind regards,
Theodora