How to set mandatory field when status changed

Question

Hi guys, I would like to set a rule :

When the case status is changed to "Resolved" the user gets a notification " Please fill out root cause before resolving this case" and the field "Root Cause" becomes mandatory so without documenting the root cause case can't be resolved.

Thanks in advance for your help!

Igal

unknown · Accepted Answer

Hi Igal,

I would place a transition screen on the transition to "Resolved" (there probably is one already), add "Root Cause" to the screen and use a validator to make the field mandatory.

//Sune

Charly _DEISER_ · Accepted Answer

Hi @Igal Altshuler

Maybe the simpler way is to add a validator to your workflow transition, in Jira you can define a validator that checks custom field values, if the field is empty you can display a custom message.

Hope this helps!

Regards

Igal Altshuler · Accepted Answer

@[deleted]@Charly _DEISER_ Thank you guys for your quick reply! It's working now