How can I only copy the comments that are added after cloning?

Question

Hi,

When we clone a ticket from JSM to Dev(Jira software) we clone all comments with a postfunction. All the comments added after the cloning on one of the tickets we want to be copied back to the linked ticket. The below automation does that (a little bit to) perfectly, but how can I prevent the already copy comments at the moment of cloning being copied back?

Thibaut Subra _Elements_ · Answer

Hello @Jeanette Brink

If you are looking for a simple way to do that and if you don't mind using third party apps, our Copy & Sync application can help you with that.

The advantage with our app is that you can easily clone an issue to another project with all their comments and synchronize them so when a comment is made on one side, it will be synchronized on the other side (as well as edits and deletions for instance).

That way you keep consistency between issues and projects. Our application can do a lot more and you can insert recipe in your automations if needed.

Let me know if I can help you with that!

You can try our app for free for 30 days, and it's free of charge under 10 users.

Regards

Thibaut

Himanshi_me2dvl · Answer

Hello @Jeanette Brink ,

Welcome to community!
You can click on "prevent duplicates by only adding this comments once to a particular issue." This would not create duplicate comment on the issue via automation rule.

In case you already have comments added on the issue manually or exported through other tool then I doubt that the automation rule would validate it. However, you can try and test it by executing on one issue manually.

Hope the shared information would be helpful.