status update report for reporters

Question

I want to update reporters on the status of tickets on a bi-weekly basis.  What's the best way to export this data?  Many reporters have a handful of tickets in the queue. Each designer can leave a status update in the comments section each week.  How can I export the following info for each reporter/requester on a bi-weekly basis to give them a quick status update:

- Key (ticket #)- Summary (ticket name)- Status (backlog, assigned, in progress, in review, complete)- Assignee  (designer)- Due date- Comment (most recent comments/updates from a designer)

Yuliia_Borivets__SaaSJet_ · Answer

Hi @Janna Jackson

Nothing comes to my mind from the built-in options. For the case you described, I can suggest Issue History for Jira plugin from my team. It's a customizable report-building app where you can adjust everything to your needs and track all changes.

Available options that will help with your request:

* Select reporter and date range (two weeks or any other).
* Add issue fields as table columns: key, summary, status, assignee, due date, and comment.
* Save view to optimize your time for regular settings. 
* Export to CSV/Excel.

Looks like it should help, but you can try if it works for you with a 30-day free trial.

Fabian Lim · Answer

Hi @Janna Jackson

Welcome to the community!

You can follow this thread on how to create a filter to be used in a dashboard: https://community.atlassian.com/t5/New-to-Jira-articles/Jira-Software-How-to-create-a-Jira-Dashboard-in-3-Simple-Steps/ba-p/2144189

No need to export, they will have access to their tickets in real-time.

Regards,

Fabian