How to copy over Organization from JSM to Jira Software?

Question

Hi,

We have a process in place in JSM ,per which when a customer ticket is transitioned to 'Engineering Review', it creates a ticket at Software Project.

The fields get copied over to Software Project ticket but the Organization field doesn't get copied over.

I am trying to find a way to get the Organization field to copy over from JSM ticket to Software Project ticket, for that I have created a field called 'Organization' in Software Project and added an automation rule by using 'Clone Issue' rule but the Organizations field is not copying over.

Can someone please suggest to me what can be other options here or how can this be achieved?

Thank you!

Dave Mathijs · Answer

From the similar questions/topic I've read in the Community, this is not possible. But I may be wrong.

See: How to copy the Organizations field value to a custom field?

jaison dsouza · Answer

@Dave Mathijs I have a similar question. The reason for this data to be added in JSW is to know which customer/organization has reported it. Which will help the engineering department in debugging better.

Is there any way the data of that field can be copied from JSM to JSW ?

Dave Mathijs · Answer

Hi @Namrata Kumari

The purpose of an Organization is to share portal requests with members of the same organization. As Customers don't have access to Jira Software, this functionality is not applicable to Jira Software.

Why would you like to copy the value to a JSW issue? Is it for reporting purposes? What additional value would you get from that field?