Hi all, I´m facing an issue by using a Jira automation to post a ticket link via {{createdIssue}}. Since the comment is posted externally (in customer portal), the system adds the issue link as follows: This is problematic since customers cannot access that link as it reference to the internal Jira. Does anybody know a way just to add the issue id without the link? Best regards Sebastian

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Issue Link in Customer Portal not useable for Customers

Sebastian Braun_xtckrq

Hi all,

I´m facing an issue by using a Jira automation to post a ticket link via {{createdIssue}}. Since the comment is posted externally (in customer portal), the system adds the issue link as follows: