perform an action on a variable

Question

Hello, I need some help with an automation I'm working on. The goal is for the automation to identify the oldest issue in a JQL search and assign that issue to a team of agents in round robin. So far Ive gotten to the point of identifying the oldest issue and created a variable for it. How do I tell the automation to perform an action where the variable issue is now the target of the assigning?

Side note: I wanted to use the Scheduled trigger to kick off this automation, but it tries to execute the action on every ticket in the search. I only want the oldest ticket to be affected. Any recommendations? I was thinking about the 'SLA Threshold breached' option and set it to a time well before breaching so the automation only looks at that one ticket, but i saw a warning that it fails sometimes.

Thanks for any help

Trudy P Claspill · Accepted Answer

Hello @Jelani Walton

You can use a For Branch > Related Issues > JQL step to look up the one issue on which you want to operate. The JQL for that would be

issue = {{firstIssueKey}}

Or you could skip using the variable and use this JQL

issue = {{lookupIssues.first.key}}

Then within that branch you could operate on  that issue.

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You can still use a Schedule trigger. Just don't put a JQL into the trigger itself. Continue to use the Lookup Issues action after the trigger to get to the issue you want.