I am trying to create a rule to set the due date of critical bug issue types upon creation to two days after the field "created." I have also used "now" in lieu of "created." No matter what, the created issues' due dates remain empty. I have selected * When: Issue Created * Conditions* Issue Type equals Bug * Severity equals Critical * Then: Edit issue fields* Due date I have used * {{issue.created.plusBusinessDays(2)}} * {{triggerissue.created.plusBusinessDays(2)}} * {{now.plusBusinessDays(2)}} I set it I publish it I create a bug with severity of critical...I click create. I open the bug...due date is empty. Can someone let me know what I am doing incorrectly?

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Automation: DueDate not populating upon create (calculated from created)

Kathleen Buckwalter_y7b08y

I am trying to create a rule to set the due date of critical bug issue types upon creation to two days after the field "created." I have also used "now" in lieu of "created." No matter what, the created issues' due dates remain empty.

I have selected

When: Issue Created
Conditions
- Issue Type equals Bug
- Severity equals Critical
Then: Edit issue fields
- Due date

I have used

{{issue.created.plusBusinessDays(2)}}
{{triggerissue.created.plusBusinessDays(2)}}
{{now.plusBusinessDays(2)}}

I set it

I publish it

I create a bug with severity of critical...I click create. I open the bug...due date is empty.

Can someone let me know what I am doing incorrectly?

Screenshot 2023-04-18 at 2.27.05 PM.png

Accepted answers

Bill Sheboy

Hi @Kathleen Buckwalter

I just replicated your results, and suggest you submit a defect to Atlassian Support. It appears the Due Date cannot currently be set from the Issue Edit using the field selection.

If you instead use the advanced edit with JSON, this work-around will work:

{

  "fields": {
    "duedate": "{{issue.created.plusBusinessDays(2)}}"
  }
}

Kind regards,
Bill

All comments

Trudy Claspill

Hello @Kathleen Buckwalter

What information is being written into the Audit Log for the rule when it executes? Notice below the rule name and "Rule Details" it says "Audit Log". Find the last entry where the rule ran and click on the Show More link to the right of that entry. Share with us the details.

Kathleen Buckwalter_y7b08y

Great idea! Thank you.

It says it was successful, but the due date still says "None"

Screenshot 2023-04-18 at 3.29.59 PM.png Screenshot 2023-04-18 at 3.33.08 PM.png

Trudy Claspill

Thank you for that additional information.

Are you working with issues in a Company Managed project or a Team Managed project?

Are you able to manually set the Due date field through the UI?

Can you add a Log action to write to the Audit Log the smart value you are trying to assign to the Due date field?

Screen Shot 2023-04-18 at 12.43.03 PM.png

Then try creating another Critical Bug and check the audit log to see what was printed.

Kathleen Buckwalter_y7b08y

Thank YOU for helping!

This is a Company-managed project. I can set the date through the UI.

The log automation was a great idea, Thank you! It was successful in calculating two days out. What else can we rule out? It couldn't be a date format issue, right? Screenshot 2023-04-19 at 8.35.42 AM.png

Bill Sheboy

Hi @Kathleen Buckwalter

I just replicated your results, and suggest you submit a defect to Atlassian Support. It appears the Due Date cannot currently be set from the Issue Edit using the field selection.

If you instead use the advanced edit with JSON, this work-around will work:

{

  "fields": {
    "duedate": "{{issue.created.plusBusinessDays(2)}}"
  }
}

Kind regards,
Bill

Kathleen Buckwalter_y7b08y

Thank you, Bill.

Nadine Dauberman

@Kathleen Buckwalter did this ever get reported to support? I'm having the same issue with the field.

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