Hi all, I´m currently creating a Jira automation which should run as follows: * issue transition triggers the automation * automation creates new ticket * customer is informed within original ticket about the new ticket* this comment should include the new ticket id Do you know if it´s possible to implement such a recursive request with standard tools? Smart value {{issue.key}} just returns the original id. Thanks in advance. Best regards Sebastian Braun

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Automation Rules - Recursive Issue Key

Sebastian Braun_xtckrq

Hi all,

I´m currently creating a Jira automation which should run as follows:

issue transition triggers the automation
automation creates new ticket
customer is informed within original ticket about the new ticket
- this comment should include the new ticket id

Do you know if it´s possible to implement such a recursive request with standard tools? Smart value {{issue.key}} just returns the original id.

Thanks in advance.

Best regards

Sebastian Braun

Accepted answers

Trudy P Claspill

Hello @Sebastian Braun

Yes, this type of automation is possible.

Have you tried to construct the automation? Please show us what you have so far.

That basic structure would be:

TRIGGER: Issue Transitioned
ACTION: Create Issue
ACTION: Comment on issue
  Use the smart value {{createdIssue}} to access the properties of the last issue created in the rule.

Reference document: https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/

All comments

Trudy P Claspill

Hello @Sebastian Braun

Yes, this type of automation is possible.

Have you tried to construct the automation? Please show us what you have so far.

That basic structure would be:

TRIGGER: Issue Transitioned
ACTION: Create Issue
ACTION: Comment on issue
  Use the smart value {{createdIssue}} to access the properties of the last issue created in the rule.

Reference document: https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/

Sebastian Braun_xtckrq

Hi Trudy,

thanks a lot for your quick reply!

Indeed, {{createdIssue}} was the solution, I was searching for.

There is still a little problem: Since the comment is posted externally (in customer portal), the system adds the issue link:

2023-04-19 10_31_29-Window.png

This is problematic since customers cannot access that link since it reference to the internal Jira.

Do you know a way just to add the issue id without the link?

Best regards

Sebastian

Trudy P Claspill

I have not figured out how to do that.

I suggest you post that as a separate question to get the rest of the community members' inputs.

Kelly Arrey

Hi @Sebastian Braun @Trudy P Claspill , I haven't tried it myself, but would {{createdIssue.key}} do it? The documentation seems to state that it would work.

HTH,

Kel

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