Hi @[deleted]-- Welcome to the Atlassian Community! When a user is mentioned in a comment, that results in the following in the field: [~accountid:thePersonsAccountId] So to get the name from that, I recommend you add a user custom field instead of a text one and... * use a match() function with a regular expression to get the account ID value * set the custom field with it... * and when you want that persons name, you can reference {{issue.myCustomField.displayName}} One possible challenge is when you expect there to be more than one mention in a comment. In that case, I recommend first splitting the comment on line breaks, performing the match(), and then decide how to store the users. In this case, you would need a multi-select user field. Kind regards, Bill

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smart value

unknown

smart value

Accepted answers

Bill Sheboy

Hi @[deleted]-- Welcome to the Atlassian Community!

When a user is mentioned in a comment, that results in the following in the field:

[~accountid:thePersonsAccountId]

So to get the name from that, I recommend you add a user custom field instead of a text one and...

use a match() function with a regular expression to get the account ID value
set the custom field with it...
and when you want that persons name, you can reference {{issue.myCustomField.displayName}}

One possible challenge is when you expect there to be more than one mention in a comment. In that case, I recommend first splitting the comment on line breaks, performing the match(), and then decide how to store the users. In this case, you would need a multi-select user field.

Kind regards,
Bill

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Bill Sheboy

Hi @[deleted]-- Welcome to the Atlassian Community!

When a user is mentioned in a comment, that results in the following in the field:

[~accountid:thePersonsAccountId]

So to get the name from that, I recommend you add a user custom field instead of a text one and...

use a match() function with a regular expression to get the account ID value
set the custom field with it...
and when you want that persons name, you can reference {{issue.myCustomField.displayName}}

Kind regards,
Bill

unknown

Thanks for the detail explanation. This gives me some work around to solve my issue.

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