When I use an automation to create a new ticket, can I select under which request type ?

Manuel Rodrigues_9k3att

Actually, this is a 2 part question. 

The first is the issue I've written in the title.

 

The second is that I created a "manual click" automation as when I tried using the status transition trigger (which would be more efficient) I cannot find the "arrival status" that I desire on the dropdown list of options, is there something I have to do so it shows there ? Its a status I created and am using in a specific workflow.

unknown

Hello
You can change type of request, when it created

Or when you chose create a issue

in rule you choose which type it should be

request type - type of issue

If you start create the rule and in this time you added the destination status, so you need only refresh page or you can add by using JQL - status in Done, ...

Before refresh, please, save the rule.