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Need to access the another url when user click on project tab in customer portal

Kalyan Kumar Das

Step 1.jpg Step 2.jpg I have a requirement in JIRA Service Desk .

When employee click on project tab in customer portal then how we can set another url in customer portal so that employee can access that URL directly.

This page should not be visible on customer portal when employee click on project tab.

Accepted answers

Brant Schroeder

@Kalyan Kumar Das I need a little more information to better understand the issue. Can you please confirm these are the steps to recreate the issue?

The customer is in the help center.
The customer clicks on a portal (project link)
The customer is taken to the project portal page.

You are not wanting them to go to that portal and hopping to change the link. The link can not be changed. You can hide the portal from customers. Is this project open to everyone? If it needs to be limited to certain customers that can be done by following these instructions https://support.atlassian.com/jira-service-management-cloud/docs/change-project-customer-permissions/ If you do this only the customers with access will be able to see the help center.

All comments

Brant Schroeder

@Kalyan Kumar Das I need a little more information to better understand the issue. Can you please confirm these are the steps to recreate the issue?

The customer is in the help center.
The customer clicks on a portal (project link)
The customer is taken to the project portal page.

Brant Schroeder

@Kalyan Kumar Das Can you accept this answer to help others?

Beckett Miller

To implement a feature that redirects users to another URL when they click on the "Project" tab in the customer portal, you'll want to add an event listener to that tab. When the tab is clicked, the listener should trigger a function that redirects the user to the desired URL. Ensure the new URL is communicated to users for a smooth experience.

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