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Not received any verification mail for one of my accounts

OncallProcurement

I got logged out and tried logging into jira through outlook, once completing the two factor authentication , it asked for a verification code which is sent to my email but i checked in junk/spam but haven't received any mail. I tried several times the last two weeks but didn't get any mails yet.

Can you please help?

Accepted answers

Andy Heinzer

I found that email address had a suppression on it within our system. I have removed it from our list. That should allow you to start receiving new notifications now.

Regards,

Andy

All comments

G subramanyam

Hi @OncallProcurement welcome to the Atlassian community.

Please be informed, their might be a temporary bounce on server due to the mailbox rejecting or access denial. As @Nicolas Grossi quoted, you should reach out to Atlassian support team with your email, Jira URL, browser type etc. details.

Andy Heinzer

I found that email address had a suppression on it within our system. I have removed it from our list. That should allow you to start receiving new notifications now.

Regards,

Andy

OncallProcurement

Thanks alot @Andy Heinzer , it worked like a charm.

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