DropDown selected value in email notification

iftekhar sayyed

I have a dropdown named Priority it has values as high,low, medium 

when users selects any value from drop down a email notification is send from Jira Service Management. But in the email the value is shown as 1  instead of high. we are using Automation to send the email notification.In the email template i am using this code snippet {{issue.priority}}.

I need to get the selected value in the email instead of key.

 

Any help will be appreciated.

Thanks.

Nadeem Zakir_g2k8v9

can you try this

 

<p><b><font color="blue">Priority: </b></font>{{issue.priority.name}}

 

my font color is blue but you can chose whatever you like, its the issue.priority.name that should return the correct values.