nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Issue on the portal not visible for the approver when the other approver has already approved

Mickaël ORSOLINO_54frvl

Hi,

We have a strange behaviour.

Our user are customer from our support portal.

For a kind of request we have 2 approvers. When one of the approver has already approved the other approver can't see the ticket from the support portal.

Could you help us to find a solution?

Regards,

Mickaël Orsolino

Accepted answers

Fabian Lim

Hi @Mickaël ORSOLINO

I would check in your workflow status you have set the approval for 1 or more before it transitions. Most likely it's set for only 1, so when one person approves, the ticket transitions to the next status. So the second person, won't be asked to approve.

Regards,

Fabian

All comments

Fabian Lim

Hi @Mickaël ORSOLINO

Regards,

Fabian

Mickaël ORSOLINO_54frvl

Hi @Fabian Lim

It's the case. We have 3 kind of approval during this workflow.

Yes I understand but the user involved in the ticket can't see this ticket. The person want to consult it. In the server version, we were able to do that.

Thank you in advance for your help.

Regards,

Mickaël Orsolino

Bhaargavi Natarajan

Hi @Mickaël ORSOLINO

I think you are running into the behavior described here:

https://jira.atlassian.com/browse/JSDCLOUD-11422

Mickaël ORSOLINO_54frvl

For information, We have just applied the concerned workaround: https://community.atlassian.com/t5/Jira-Service-Management-articles/The-remaining-approvers-lose-access-when-the-ticket-is-approved/ba-p/2113646

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

cloud

jira-service-management-cloud

jira-service-management