Pls show me how to send one email with a list of resolved issues....

Gena Welk_nkt585

I have created an automation (which will run once per day) to resolve issues that have a status of Done and have not been touched in 15 or more days.

status = "Done" AND updated < -15d AND resolution = Unresolved

Now I want to send one email with a list of all of the issue keys that were changed as a result of the automation.

I was advised to enter this:

{% for is in issues %} {{issue.key}} {% endfor %}

 That did not work - instead it resulted in 200 individual emails with one issue key listed in each.

What code should I try instead?

Thanks in advance for your help.

Trudy P Claspill

Hello @Gena Welk 

Is there a reason that you are not using a Saved Filter with a Subscription to deliver that information, rather than an Automation Rule?

https://support.atlassian.com/jira-software-cloud/docs/work-with-search-results/#Workingwithsearchresults-subscribeSubscribetosearchresults

If you decide you want to continue to use an Automation Rule, please show us the entire automation rule. That is critical for us to understand the context under which the various steps are executing. For instance, are you using a JQL in a Schedule trigger to get those issues? If so, the definition of a Schedule trigger is to execute every action for each issue that it retrieves, which could be why you got 200 emails.

I would instead recommend that you pull the JQL out of the trigger and use a Lookup Issues action to retrieve the issues. The documentation shows how to insert the list of all issues retrieved by that action into an email.