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JIRA AUTOMATION - Link an issue to the trigger issue (but its more complicated than that!)

Darren.Fairweather

I have project A and Project B.

When a ticket in project A is transitioned to a specific state i would like an issue created in Project B and then this issue issuelinked to the very first trigger issue in Project A.

This sounds simple but putting an "issue links action" after the create action only tries to link the newly created issue in Project B to itself. I did also try "additional fields" JSON but alas this did not work either.

Any help greatly received

Accepted answers

Walter Buggenhout

Hi @Darren.Fairweather and welcome to the Community!

Before creating the link, add a branch to your automation rule to ensure that you are creating a link from the newly created issue to the trigger issue. Your rule would look somewhat like this:

Screenshot 2023-04-04 at 14.56.31.png

Also, make sure that the rule's scope is set to at least both projects involved (Project A and Project .

Hope this helps!

Darren.Fairweather

Thanks for taking the time Walter - I Actually fixed it seconds after i posted putting JSON in the "Create New Issue" Action.

Screenshot 2023-04-04 at 14.04.34.png

All comments

Walter Buggenhout

Hi @Darren.Fairweather and welcome to the Community!

Before creating the link, add a branch to your automation rule to ensure that you are creating a link from the newly created issue to the trigger issue. Your rule would look somewhat like this:

Screenshot 2023-04-04 at 14.56.31.png

Also, make sure that the rule's scope is set to at least both projects involved (Project A and Project .

Hope this helps!

Darren.Fairweather

Thanks for taking the time Walter - I Actually fixed it seconds after i posted putting JSON in the "Create New Issue" Action.

Screenshot 2023-04-04 at 14.04.34.png

Gelila

it is giving an error : No issue link type with name 'Parent/Child' found.

Jennifer Bader

I'm also receiving the same error above, regarding Parent/Child.

I was able to clear the error by copying the code direct from the "documentation" link at the bottom of the Rule Details window.

But this still isn't creating the link for me.

Gelila

Thanks @Darren.Fairweather that really helped. But i have added

"outwardIssue": {
"key": "{{TriggerIssue.key}}"
}

//Instead of 
 "outwardIssue": { "key": "{{issue.key}}" }

I guess it depends on the specificality of the automation. It is working now

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