User does not show up in Permission Helper and Assign dropdown

Question

I have a user of whose permission I want to check - but he doesn't show up in the dropdown list of the permission helper.

The user is active, has access to the site and product and is even member of the group that has roles in the project.

He can view issues and even assign issues to himself - but as he also doesn't show up in the "Assign" dropdown nobody can assign him issues - although he has the Assignable User permission.

Sushant Verma · Answer

@Claudia Gerbersmann  Please take a look at this previous post and try out the suggestions, especially the permission helper one.

https://community.atlassian.com/t5/Jira-Service-Management/User-cannot-be-assigned-to-issues/qaq-p/1500798

Or Try to change the role of the user and then switch it back.

Regards,
Sushant Verma

Claudia Gerbersmann · Answer

Hi @Sushant Verma ,

unfortunately that didn't help.

I am an admin and in the groups that have the Browse users and groups permission. But the user doesn't show up in any user picker field :-(

I have granted the group that the user is a member of this permission - still the user remains secretive...

Best regards,

Claudia

Sushant Verma · Answer

Hi @Claudia Gerbersmann

Welcome to the community!

There is a permission for 'Browse users and groups' that the user needs to be in an allowed user / group for. You needed to go to Settings > System > Global Permissions.

Please follow : https://confluence.atlassian.com/jirakb/cannot-find-users-in-assignee-or-reporter-fields-779158856.html

Hope it will work!

Regards,
Sushant Verma