About approval and customer

Question

Hello,

When we send approval (approval) to the user on the Service Desk side, he cannot see the ticket content.

How can the end user (customer) see the ticket content?

Example; We send a price offer but they can't see it.

How can we authorize? Please help.

Barış Özer · Answer

Hi @Juan Carlos Vera

I don't understand what to do :(

Can you explain with a screenshot?

Juan Carlos Vera · Answer

@Hi@Barış Özer ,

If the Custom field (in this case Price Offer) is not in the Form of the Web Portal... then the customer can´t see this aditional info of the Ticket.

A Soluttion can be:

Show this info, adding this Field (Price Offer) in a Comment to "Custommer"