Automation to Alert if a Ticket hasn't been created.

Question

Hello,

Basically we have had the sync between creating a ticket from our helpdesk email fail a couple of times and it has gone unnoticed.

I was wondering what would be the best way to have a daily check that this is still active but it's automated.

I have created a Power Automate to send a email at a certain time to the helpdesk to auto generate a ticket. I was then going to create an Automation that resolves that issue when it arrives so we don't really notice it when it's working correctly.

I then got stuck because I can't seem to see a way to get it to create a ticket if this above process does not happen or anyway to send an alert if the automation fails.

Any ideas please?

Thanks,

Luke

Shelby C · Answer

For anyone using this as reference - make sure you capitalize the I in Issues! {{lookupIssues}}

Paul Wiggers · Answer

Hello @Luke Simms

It looks like the if/else blocks need something to verify. If it can't find issues, it won't trigger.

I played around a bit and got it to work with this:

So, first you need to look up your issues with the Lookup Issues action, then perform the checks on those results. An extra benefit is that the required checks are a lot easier.

Luke Simms · Answer

Hi Paul,

Thank you for you reply and that looks like it should work and i've got the first part working correctly and the email for failure does not seem to send? It just says No Action Required on the logs. Any ideas of what i'm missing/doing wrong?